• The structure of experience – how are brains really process the world.

• Representational systems (learning styles) Visual, Auditory, Kinesthetic & Auditory Digital. 

• Recognising and working with preferred representational systems.

• Changing our thoughts and feelings by influencing these internal representations.

• Emotional basic human needs - love, certainty and significance and their role in mental health, drive, motivation, engagement, relationships and happiness.

• NLP Presuppositions - helpful beliefs to have about people in order to get the best from them.

• NLP Coaching Process: Anchoring - Being able to access any positive resourceful state anytime, anywhere.

• NLP Coaching Process: Collapse Anchors - being able to neutralise any negative association with anything in your life, such as fear of presenting, discord in relationships etc. 

• The effect of Labels. The Pygmalion effect and the negative effects of labelling people.

• NLP Coaching Process: Re-labelling: How to transform relationships by relabelling people we are in conflict with.

• NLP Coaching Process: Perceptual positions - being able to transform relationships and conflicts, by seeing situations through another’s perspective

• Language: Learning to speak at various levels of abstraction. Similar to Myers Briggs description of “Sensor” or “Intuitor”, some people prefer the big picture versus detail.

• Language: Learning to ask the right questions to elicit specific and helpful information. 

• Language: Learning to speak in order to inspire, influence and transform people.

• Reframing - the skill of being able to look at a situation from any angle and help persuade people to see things differently. 

• NLP Coaching Process:  Parts integration - the ability to resolve inner conflict for yourself as well as negotiate with others. 

• NLP Coaching Process: Time line techniques: the ability to resolve negative emotions on patterns in your life and breakthrough huge obstacles in your own life.